LinkedIn Customer Service [edit]
I'm perplexed by LinkedIn's customer service strategy.
What customer service policy you ask?
Exactly.
After my friend, Cathi, asked me for LinkedIn's phone number because she could not log in to her account, I jumped on Google to search for an answer and quickly discovered that there isn't a phone number for LinkedIn Customer Service.
There isn't an email address either. And forget about a Chat option.
I'd love to read their Social Media Policy but I suspect that it, also, doesn't exist.
The irony is that, without a visible customer service contact on their website, LinkedIn continues to grow as a platform for virtual business networking.
This is an interesting comment on the general business world's technical proficiency and desire to leverage online communication.
For what it's worth, here is what I found yesterday through search: LinkedIn's Customer Support Center: How do I contact LinkedIn online?
I also ran across this on a blog: I'm Mario, the community evangelist at LinkedIn. Let me find out what exactly is the problem with your account. Moving forward, you can also ping me at msundar@linkedin.com with any questions or follow me on twitter (twitter id: mariosundar).
I haven't confirmed that Mario is a real person because I want to hang on to the notion that he exists for as long as possible.
