Sandy Wilson, Public Relations, Media Relations, Communications in Jacksonville, Florida

I'm perplexed by LinkedIn's customer service strategy.

What customer service policy you ask?

Exactly.

After my friend, Cathi, asked me for LinkedIn's phone number because she could not log in to her account, I jumped on Google to search for an answer and quickly discovered that there isn't a phone number for LinkedIn Customer Service.

There isn't an email address either. And forget about a Chat option.

I'd love to read their Social Media Policy but I suspect that it, also, doesn't exist.

The irony is that, without a visible customer service contact on their website, LinkedIn continues to grow as a platform for virtual business networking.

This is an interesting comment on the general business world's technical proficiency and desire to leverage online communication.

For what it's worth, here is what I found yesterday through search: LinkedIn's Customer Support Center: How do I contact LinkedIn online?

I also ran across this on a blog: I'm Mario, the community evangelist at LinkedIn. Let me find out what exactly is the problem with your account. Moving forward, you can also ping me at msundar@linkedin.com with any questions or follow me on twitter (twitter id: mariosundar).

I haven't confirmed that Mario is a real person because I want to hang on to the notion that he exists for as long as possible.

OK, everyone knows I don't do paper business cards, right?

I've tried a few digi-card options but haven't been especially happy with the results. 

Well, I stumbled on a new digital business card "Dub Me Now" in my ongoing quest for cool online gadgets.  I love it!

Check it out - it's the best digital business card (on my horizon, anyway) & the locate button is way too easy.  When two people have downloaded the (free) DUB software on their PDAs, they can press the locate button, and both will be prompted to download each others contact information.  

If you live in another state from the person you'd like to add to your contact list, just add their email address or their cell phone number. The contact information can be downloaded in your Outlook as a V-card, as well.  

In addition, DUB's contact information stays current with automatic updates for all contacts who have downloaded the software.  Did I mention that this service is free? Did I mention that I love it?

If I know you IRL, shoot me your cell # or email if you want to see it in action.

I loved reading about a Burger King in New York that is harnessing kinetic energy from the cars in their drive though lane.  That's good summertime innovation. 

To better enjoy hot fun in the summertime, don't forget the  natural sunscreens as you grab the kids and drag them outdoors for some fresh air fun. 

In Jacksonville. Florida, Tree Hill Nature Center (a client) is a fabulous place to visit with the family and friends.  It's five minutes from downtown with three  eco-systems, a petting zoo and miles of trails in the great outdoors. 

I'm heading out now for some fresh air.