Sandy Wilson, Public Relations, Media Relations, Communications in Jacksonville, Florida

I'm perplexed by LinkedIn's customer service strategy.

What customer service policy you ask?

Exactly.

After my friend, Cathi, asked me for LinkedIn's phone number because she could not log in to her account, I jumped on Google to search for an answer and quickly discovered that there isn't a phone number for LinkedIn Customer Service.

There isn't an email address either. And forget about a Chat option.

I'd love to read their Social Media Policy but I suspect that it, also, doesn't exist.

The irony is that, without a visible customer service contact on their website, LinkedIn continues to grow as a platform for virtual business networking.

This is an interesting comment on the general business world's technical proficiency and desire to leverage online communication.

For what it's worth, here is what I found yesterday through search: LinkedIn's Customer Support Center: How do I contact LinkedIn online?

I also ran across this on a blog: I'm Mario, the community evangelist at LinkedIn. Let me find out what exactly is the problem with your account. Moving forward, you can also ping me at msundar@linkedin.com with any questions or follow me on twitter (twitter id: mariosundar).

I haven't confirmed that Mario is a real person because I want to hang on to the notion that he exists for as long as possible.

I’m writing an article about generational communications as it applies to the evolution of business communication and would love to hear your thoughts.

I'm not interested in a positive vs. negative dichotomy.  I'm specifically interested in the communications, public relations and marketing arenas.  I'm looking for observations from fellow communications professionals as to how you believe age affects or does not affect the way you communicate with your colleagues.

I'd also love hear your thoughts on the relationship between age and (whatever your definition is of) professional behavior.  

I've learned that I'll have a more productive experience with the incoming generation of media professionals when I communicate via SMS or Twitter.  Specific example: when I'm looking for media coverage for a client and the media contact is under 35, I'm going to text or direct message the information and follow up with an email (or flip that).

Click on Contact Us  and share your multi-generational communications and public relations experiences.  Be sure to include whether you'd like to be quoted or prefer to remain anonymous.